Shipping Guide

How to safely package and send your electronics to us

Guide to Shipping Your Electronics

Thank you for choosing WeBuyGoods.co.uk! This guide will walk you through the process of safely packaging and shipping your electronic items to us. Proper packaging helps ensure your items arrive in the same condition they left you, allowing us to provide the full quoted value.

Important: We offer free shipping with all our services. You'll never have to pay to send items to us – we'll either provide a prepaid shipping label or arrange courier collection at your convenience.

Preparing Your Device Packaging Guidelines Courier Collection Drop-off Options Tracking & Insurance

Preparing Your Device

Before packaging your device for shipment, please complete these important preparation steps:

1

Back Up Your Data

While we securely wipe all devices upon receipt, it's essential to back up any important data before sending your device to us.

  • Save photos, contacts, messages, and files to cloud storage or another device
  • Export any important documents
  • Make note of any important settings you'll want to restore on your new device
2

Remove Security Locks

All devices must be free from security locks before shipping. This includes:

  • Sign out of iCloud/Find My iPhone (for Apple devices)
  • Remove Google account (for Android devices)
  • Disable any other activation locks
  • Remove PIN codes, patterns, and biometric locks

Tip: For Apple devices, go to Settings → Your Name → iCloud → Find My → Find My iPhone and toggle it off. For Android, go to Settings → Accounts → Google and remove your account.

3

Factory Reset Your Device

Performing a factory reset helps protect your privacy and ensures all your personal data is removed.

  • For smartphones and tablets, use the built-in reset option in your device settings
  • For laptops and computers, use the operating system's reset feature
  • For other electronics, consult the manufacturer's instructions for resetting

Important: Always ensure you've backed up your data before performing a factory reset, as this process permanently erases all information on the device.

4

Remove Personal Items

Check for and remove:

  • SIM cards
  • Memory/SD cards
  • Cases or covers (unless included in your quote)
  • Screen protectors (unless you wish to leave them on)
  • Any personal stickers or labels
5

Gather Included Accessories

If your quote includes accessories, make sure to include:

  • Charging cables and adapters
  • Original packaging (if mentioned in your quote)
  • Manuals and warranty cards (if available)
  • Any other accessories specified in your quote

Note: Including original accessories can increase the value of your item. If you mentioned specific accessories when getting your quote, be sure to include them with your shipment.

Packaging Guidelines

Proper packaging is crucial to ensure your device arrives safely and in the condition you described. Follow these guidelines for secure packaging:

DO
  • Use a sturdy box that's slightly larger than your device
  • Wrap the device in bubble wrap or similar cushioning
  • Fill empty space with packing material
  • Seal the box securely with packing tape
  • Place smaller boxes inside larger ones for extra protection
  • Use anti-static packaging for sensitive electronics
DON'T
  • Use envelopes or jiffy bags for hard devices
  • Ship items with exposed screens without protection
  • Use newspaper as padding (it can leave ink marks)
  • Overstuff or under-fill your package
  • Use worn/damaged boxes that might collapse
  • Forget to secure internal components
1

Choose the Right Packaging

Select appropriate packaging based on your device type:

  • For phones and small devices: A small box with bubble wrap or padded envelope
  • For tablets and e-readers: A medium box with bubble wrap and cardboard stiffeners
  • For laptops and larger electronics: A sturdy box with at least 2 inches of cushioning on all sides
  • For multiple items: Individual wrapping within a larger box
2

Protect Screens and Delicate Parts

Screens and other fragile components need extra protection:

  • Cover screens with a microfiber cloth or bubble wrap
  • Use cardboard or foam sheets for additional screen protection
  • Wrap protruding parts (like camera lenses) with extra padding
  • Secure any movable parts to prevent damage during transit

Warning: Never place tape directly on screens or delicate surfaces as this can cause damage.

3

Package Contents Properly

Follow these steps for secure packaging:

  1. Wrap your device in bubble wrap or similar material
  2. Secure the wrapping with tape (not directly on the device)
  3. Place wrapped device in a box with cushioning material on all sides
  4. Add any accessories in separate bags to prevent scratches
  5. Fill any empty space with packing materials
  6. Close and seal the box with packing tape on all seams
4

Apply Shipping Label

Properly apply the shipping label we provide:

  • Attach the shipping label to the largest flat surface of the box
  • Cover the entire label with clear packing tape to protect it from weather and damage
  • Ensure no barcodes or text are obscured by tape or fold lines
  • Remove or cover any old shipping labels if reusing a box

Tip: Write your order number on the box (in addition to the shipping label) as a backup identification method.

Courier Collection

Our free courier collection service makes shipping your items to us incredibly convenient. Here's how it works:

1

Schedule a Collection

After accepting your quote, you'll have the option to schedule a courier collection:

  • Select a date and time window that suits you (typically a 2-4 hour window)
  • Provide the address where the courier should collect the package
  • Add any special instructions for the courier if needed

We partner with reliable courier services to ensure your item is collected safely and efficiently.

2

Prepare for Collection

On the day of collection:

  • Have your package fully prepared and sealed before the collection window
  • Print and attach the shipping label we provide via email
  • Keep your package in a safe, accessible location
  • Be available to hand the package to the courier, or arrange for someone else to do so
3

Courier Pickup Process

When we arrange your shipping, we'll let you know which drop-off points are available near you. These locations often have longer opening hours than Post Offices, making them more convenient for many customers.

3

Greater Manchester Local Drop-off

For customers in the Greater Manchester area, we offer the option to drop off your items directly:

  • Contact us to arrange a convenient drop-off time
  • Bring your device to our specified location
  • We'll check your item on the spot
  • Receive payment immediately (cash option available)

Tip: Local drop-off is ideal if you want immediate payment or if you prefer to have the item checked in your presence.

Important: Whichever drop-off method you choose, always obtain proof of postage and keep the tracking information until you receive payment. This provides protection in the unlikely event that a package is lost in transit.

Tracking & Insurance

All shipments to us are tracked and insured for your peace of mind. Here's what you need to know:

1

Tracking Your Shipment

After your item is collected or dropped off:

  • You'll receive a tracking number via email
  • You can monitor the progress of your shipment using the courier's tracking website
  • We also track all incoming packages and will notify you when yours is received
  • Typical delivery time to our facility is 1-3 working days

If you notice any unusual delays or issues with tracking, please contact us so we can investigate.

2

Insurance Coverage

All shipments using our prepaid labels or courier collection service are automatically insured:

  • Coverage is provided up to the agreed quote value of your item
  • Insurance covers loss or damage during transit
  • The insurance is included at no extra cost to you

Note: For high-value items (over £500), we may recommend specific shipping methods with enhanced insurance coverage. We'll advise you on this when arranging your shipment.

3

Making an Insurance Claim

In the rare event that your package is lost or damaged in transit:

  • Contact us immediately with your tracking information
  • We'll initiate a claim with the courier on your behalf
  • You may be asked to provide additional information or documentation
  • Once the claim is verified, we'll arrange payment equivalent to the agreed quote value

Important: Insurance claims require proof of postage and may take 2-3 weeks to process. Always keep your receipt and tracking information until the transaction is complete.

4

Delivery Confirmation

When your package arrives at our facility:

  • We'll send you an email confirming receipt
  • Your item will enter our inspection process
  • We'll verify that the condition matches your description
  • Once verified, payment will be processed within 1-2 working days

If there are any discrepancies between the described and actual condition, we'll contact you to discuss options before proceeding.

Shipping FAQs

What if I don't have packaging materials?

If you don't have suitable packaging materials, you have several options:

  • Purchase packaging from Post Offices, stationery stores, or supermarkets
  • Use the original box if you still have it, reinforced with additional padding
  • For local Greater Manchester pickups, we can provide packaging
  • Some courier drop-off points sell packaging materials

Can I send multiple devices in one package?

Yes, you can send multiple devices in one package if:

  • All items are included in the same quote/order reference
  • Each device is individually wrapped to prevent damage
  • You clearly label each device with the corresponding quote reference

If items are from separate quotes, we recommend packaging them separately to avoid confusion.

What if I miss my scheduled courier collection?

If you miss a scheduled collection:

  • Contact us as soon as possible
  • We can reschedule the collection for another day
  • Alternatively, we can send a prepaid shipping label if you prefer to drop off your item

Please note that repeated missed collections may result in your order being canceled.

How long does shipping typically take?

Typical transit times are:

  • 1-2 working days for most mainland UK locations
  • 2-3 working days for remote areas or Scottish Highlands
  • 3-5 working days for Northern Ireland and some islands

Once we receive your item, we typically process it within 1-2 working days.

What if the courier doesn't arrive during the scheduled window?

If your scheduled courier doesn't arrive:

  • Wait until the end of the collection window
  • Contact us the same day to report the missed collection
  • We'll investigate with the courier and arrange an alternative collection

While rare, courier delays can occasionally happen. We'll work quickly to resolve any issues.

Need Help With Shipping?

If you have any questions or encounter any issues with shipping your items to us, our team is here to help.

Contact us at sales@webuygoods.co.uk or call +44 7587 126212 for assistance.

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the courier arrives:

Tip: If you need to reschedule your collection, please contact us at least 24 hours in advance so we can make the necessary arrangements with our courier partners.

Note: Our courier service is available throughout the UK mainland. If you're in a remote location or the Scottish Highlands and Islands, there may be specific collection windows or alternative arrangements needed. Please contact us for details if you're in these areas.

Drop-off Options

If courier collection doesn't suit your schedule, we offer several convenient drop-off options:

1

Post Office Drop-off

You can use our prepaid shipping label at any Post Office:

  • Print the prepaid shipping label we email to you
  • Package your item according to our packaging guidelines
  • Take the package to any Post Office branch
  • Request proof of postage for your records

The Post Office will scan your package and provide a receipt with tracking information. There's no need to pay any shipping fees as our label covers all costs.

2

Parcel Shop Drop-off

Depending on the courier service we're using, you may be able to drop off at partner locations:

  • Collect Plus points (in convenience stores, supermarkets, etc.)
  • Hermes/Evri ParcelShops
  • DPD pickup points
  • UPS Access Points

When