Frequently Asked Questions

WeBuyGoods.co.uk is a UK-based service that purchases electronic items in all conditions, from fully working to spares/repairs. We're operated by Rebootique Ltd, a company dedicated to giving tech a second life by refurbishing, repairing, or responsibly recycling electronic devices.

We buy a wide range of electronic items, including:

• Smartphones (iPhone, Samsung, Google, etc.)
• Tablets (iPad, Samsung Galaxy Tab, etc.)
• Laptops and computers
• Gaming consoles (PlayStation, Xbox, Nintendo)
• Smart watches and wearables
• Cameras and photography equipment
• Audio equipment
• And more!

We accept items in all conditions – working perfectly, minor faults, or even completely non-functional for spares/repairs.

We operate nationwide across the UK with our free courier collection service. Additionally, we offer local pickup and drop-off options for customers in the Greater Manchester area.

There are several benefits to choosing our service:

• Fair and competitive pricing for all items, even those in non-working condition
• Free UK-wide courier collection with no shipping costs
• Quick payment within 1-2 working days after receiving and checking your item
• Environmentally responsible approach to tech recycling and repurposing
• Secure data handling and device processing
• Local service with cash payment options in Greater Manchester

Getting a quote is simple:

1. Fill out our quote form with details about your device
2. Select the condition category that best describes your item
3. Include any relevant details about faults or issues
4. We'll email you a quote based on your description

For custom quotes or bulk selling, you can also contact us directly via email or phone.

We value items based on several factors:

• Make, model, and specifications
• Age and general condition
• Working status (fully functional, minor faults, or for spares/repairs)
• Cosmetic condition (screen condition, housing damage, etc.)
• Included accessories (chargers, cables, original packaging)
• Current market value and demand

Even devices with significant faults have value as we can often repair them or use the parts for other repairs.

All quotes are valid for 7 days from the date they are issued, unless otherwise specified. Market prices for electronics can fluctuate, so we cannot guarantee the same price beyond this period.

When we receive your item, we'll inspect it to confirm its condition matches your description. If there's a discrepancy:

• We'll contact you with a revised offer based on the actual condition
• You can accept the new offer and proceed with the sale
• If you prefer not to accept the revised offer, we'll return your item to you at no cost

This is why it's important to be as accurate as possible when describing your item's condition.

Our selling process is designed to be quick and hassle-free:

1. Get a quote by filling out our online form with your device details
2. Accept the quote if you're happy with our offer
3. Arrange collection or delivery - we'll provide a free prepaid shipping label or arrange local pickup
4. We inspect your item when it arrives to confirm its condition
5. We process your payment within 1-2 working days after successful inspection

The entire process typically takes 3-5 days from accepting the quote to receiving payment.

While it's not mandatory to include accessories, doing so may increase the value of your item. If you mentioned specific accessories in your description that formed part of our valuation, these should be included.

Common accessories that add value include:

• Original chargers and cables
• Original packaging/box
• Unused headphones/earbuds (if originally included)
• Cases or protective accessories

It's essential to remove all personal data from your device before sending it to us. We recommend:

• Back up any important data you want to keep
• Sign out of all accounts (Apple ID, Google, Samsung, etc.)
• Remove any security locks, PIN codes, or passwords
• Perform a factory reset on the device
• Remove any SIM cards or memory cards

While we do wipe all devices as part of our processing, taking these steps ensures your personal information remains secure.

Yes, you can cancel your sale at any point before we receive your item. Simply contact us by email or phone to let us know you no longer wish to proceed.

If we've already received your item but haven't processed payment, you can still request cancellation. We'll return your item to you at your cost. You will need to provide us with a royal mail label.

You have several options for getting your item to us:

• Free courier collection - We'll arrange for a courier to collect from your address on a day that suits you
• Prepaid shipping label - We can email you a prepaid shipping label to print and use at your nearest Post Office or drop-off point
• Local drop-off - If you're in the Greater Manchester area, you can arrange to drop off your item directly
• Local pickup - For Greater Manchester customers, we can arrange to collect your item in person (with potential cash payment)

After accepting your quote, we'll guide you through the shipping options available to you.

Yes, shipping is completely free. We cover all costs associated with getting your item to us, whether that's through our courier collection service or by providing a prepaid shipping label.

To ensure your item arrives safely:

• Use a sturdy box that's slightly larger than your device
• Wrap the device in bubble wrap or similar protective material
• Fill any empty space in the box with packing material to prevent movement
• Seal the box securely with packing tape
• Attach the shipping label clearly to the outside of the package

If you're sending the original box/packaging with your device, we recommend placing this inside another box for protection during transit.

Yes, all shipments using our prepaid labels or courier collection service are insured up to the value of your quote. This provides protection in case of loss or damage during transit.

For high-value items, we may recommend specific shipping methods with enhanced insurance coverage.

We offer several payment methods:

• Bank transfer - Direct to your UK bank account (our most popular method)
• PayPal - Fast and secure payment to your PayPal account
• Cash - Available only for local pickups or drop-offs in the Greater Manchester area

You'll select your preferred payment method when accepting your quote.

We process payments within 1-2 working days after receiving and successfully inspecting your item. Bank transfers typically clear within 24 hours, and PayPal payments are usually instant.

For cash payments (Greater Manchester area only), payment is made on the spot during pickup or drop-off after verifying the item's condition.

No, we don't charge any fees or make deductions from your payment. The amount quoted is the amount you'll receive, provided the item matches the description you gave.

Please note that while we don't charge any fees, some payment providers (particularly PayPal) may have their own transaction fees. These are typically minimal but can vary depending on the payment amount and account type.

The information required depends on your chosen payment method:

• Bank transfer - Account number, sort code, and account holder name
• PayPal - The email address associated with your PayPal account
• Cash - No additional information needed (local pickups/drop-offs only)

All payment information is handled securely in accordance with our Privacy Policy.

We strongly recommend that you erase all personal data before sending your device to us. However, as part of our processing, we perform a secure data wipe on all devices we receive, using industry-standard methods that ensure data cannot be recovered.

This process includes:

• Secure factory reset of all devices
• Removal of any accounts or personal identifiers
• Specialized data wiping for storage devices
• Physical inspection to ensure no memory cards or SIM cards remain

For more information on our data handling practices, please see our Privacy Policy.

We cannot accept devices with active iCloud, Google, or other security locks. These locks indicate that the device is still linked to the original owner's account and prevent anyone else from using the device.

Before sending your device:

• For Apple devices: Sign out of iCloud and disable Find My iPhone/iPad
• For Android devices: Remove your Google account and any screen locks
• For Samsung devices: Remove Samsung account and disable Find My Mobile

If we receive a device with an active security lock, we'll contact you to assist with removing it. If it cannot be removed, we may need to return the device to you.

We take several measures to ensure we don't purchase stolen goods:

• Checking serial numbers against databases of reported stolen devices
• Verifying IMEI numbers for blacklisting (for phones and tablets)
• Requiring removal of security locks (which often remain active on stolen devices)
• Maintaining detailed records of all items purchased and seller information
• Working with law enforcement when necessary

We reserve the right to refuse purchase of any item we suspect may be stolen and may report suspicious cases to the appropriate authorities.

We take data protection seriously and implement robust security measures:

• Secure, encrypted storage of all customer information
• Access controls limiting who can view your data
• Compliance with UK GDPR and Data Protection Act 2018
• Retention of information only as long as necessary
• Never selling your personal data to third parties

For complete details on how we handle your information, please review our Privacy Policy.